What you get
A generic chatbot bolted onto your website is worse than no chatbot. It answers confidently, it answers wrong, and the customer remembers who told them.
- Support agent trained on your documents and policies
- Quoting assistant that prices from your own rules
- Internal knowledge base your team can just ask
- Answers in the language it was asked in
- Escalation to a human with the context attached
- Conversation logs and a monthly read of what people ask
Where we differ
It is allowed to not know
An agent that invents a price or a policy costs you more than the enquiry was worth. Ours is built to hand over rather than improvise.
Trained on what you already send people
Your quotes, your policy PDFs, your FAQ answers, your emails. Not a generic model with your logo on the widget.
You can read every conversation
The log is the most useful part. Six weeks in, you will know exactly which page on your site is failing to answer something.
Questions we get asked
Will it say something wrong to a customer?
It is built to refuse rather than guess, and every conversation is logged so you can check. We tune it with you over the first weeks.
What does it plug into?
Your website, and where it makes sense your inbox, WhatsApp or WeChat.
Do we need our documents tidy first?
No. Messy is normal. Sorting out what is actually current is part of the work.
Often paired with
Tell us what is not working.
A 30-minute call, then a one-page diagnosis in writing within two working days: what we would do first, and whether you need us at all.